Introduction ************ About This Document ------------------- This documentation compasses the project specifications (specs) for the **Energy Customer Management and Information System** commissioned by the Eko Electricity Distribution Company (Eco Disco), Nigeria. Working title: Eko Disco Portal (EDP) The specs describe in a more formal manner the requirements, preconditions, postconditions, etc. needed to build the portal software. Their main goal is to express the expectations of all involved parties regarding the mentioned project. All stakeholders are encouraged to input their own expectations and requirements. The specs and only the specs will be the basis for software development. It's the software developers' goal to adopt the specs one-to-one and to provide a portal software which exactly comprises all the use cases with their actors and data entities described in this document. Contractee ---------- In February 2013 the Nigerian Eko Electricity Distribution Company was privatised and sold to West Power & Gas Limited (WPGL). Eko Disco is one of eleven formerly state-owned `distribution companies in Nigeria `_. Eko Electricity Distribution Company Plc is located in Lagos, Nigeria's commercial and financial hub and the Agbara industrial region. Eko Disco's franchise includes Festac, Ijora, Lagos Island, Ajah and Agbara/Badagry districts of the Lagos South zone, with the Republic of Benin as a potential target of electricity export. Eko Disco owns and maintains 51 number 33 KV and 217 number 11 KV circuits, covering 508 and 2137.95 kilometers respectively. It also operates 48 number 33/11 KV injection substations and 4019 number 116/0.415 KV distribution substations. Like all other Nigerian distribution companies, Eko Disco has been mandated by the Federal Government that all cities across the country be supplied with at least 20-hour electricity starting from December 2013. WPGL aims at fulfilling this ambitious mandate and even assures a 22 hours supply in 2014. Expectations of Stakeholders ---------------------------- The stakeholders expect a first-class customer service portal - with flexible bill payment through various payment options - and an effective, adequate and reliable reporting system management for fast decision making. Number of subscribersmeters/households? Number of staff members with access to the portal? Number of meter readers? PDF Version ----------- Download a pdf version of the specs `here `_.